FAQ

What does CLR stand for?
CLR (pronounced kuhl-er) is a modern take on candles. We wanted to honor and celebrate the role color plays in our lives because it’s universal and still personal at the same time. Color makes life interesting!

Founded in Los Angeles, CLR’s inaugural line features six candles, each a different color and fragrance for every person, mood and CLR. Launched by a team of women, LGBTQIA and people of CLR, the mission was to create a brand that welcomed everyone no matter their color.


What makes CLR candles unique?

CLR candles are the first to pioneer the “glow”. Each candle vessel is sleek, white matte on the outside with vibrant colors glazed on the inside that brightly shine through when the candle is lit. CLR is about finding comfort in your mood, no matter how often it changes and pairing its unique CLR glow with scents ranging from dark nuances of tuberose and jasmine to sweet lemon top notes settled into berry and fig.


When can I purchase CLR candles?

The full CLR lineup is available at www.clrlosangeles.com. CLR can also be found at Candle Delirium’s West Hollywood Flagship location (7980 Santa Monica Blvd) as well as at www.candledelirium.com.  


Are there any causes that CLR is supporting?

As part of CLR’s commitment to embracing every person, CLR and mood, the brand will support similar LA-based organizations on a rotating basis.

Today five percent of the profit from every candle sold goes directly to Black Women for Wellness, an LA based organization committed to advancing the health and well-being of Black women and girls through health education, empowerment and advocacy.


How do I return my purchase?

All returns must be postmarked within forty five (45) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
To return an item, please email customer service at returns@clrlosangeles.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
 
CLR
Attn: Returns
8023 Beverly Boulevard, Ste 1
Los Angeles, CA 90048
United States


REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


EXCEPTIONS  
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
Please Note: Sale items are FINAL SALE and cannot be returned


QUESTIONS
If you have any questions concerning our return policy, please contact us at: returns@clrlosangeles.com


How can I get in touch?
Shoot us an email at customerservice@clrlosangeles.com and follow us on IG @clrlosangels for the latest and greatest